Privacy Policy

1. Who we are

Iskar Gas operates an on-demand LPG (cooking gas) delivery marketplace connecting customers with verified filling stations and delivery riders. For privacy questions, contact us at privacy@iskargas.com or hello@iskargas.com.gh.

2. Information we collect

Depending on how you use Iskar Gas, we may collect:

• Account details — name, phone number, email address, password (stored hashed), and profile photo.
• Sign-in with Google or Apple — name, email, and a provider account identifier when you choose those options. We do not receive your Google or Apple password.
• Delivery & location data — delivery addresses, approximate GPS coordinates you share for ordering or rider navigation, and station locations for partners.
• Order & payment data — order history, cylinder sizes, amounts, payment status, and references from our payment provider (e.g. Paystack / mobile money). We do not store full card numbers on our servers.
• Rider & station partner data — vehicle and licence details, station business details, inventory, and payout information needed to operate the marketplace.
• Device & usage data — device type, app version, IP address, approximate region, crash logs, and analytics events (such as page views and whether the app is installed as a PWA) to improve reliability and understand how the service is used.
• Communications — SMS verification codes, welcome messages, and support correspondence.

3. How we use your information

• Create and secure your account, including phone OTP verification.
• Process, fulfil, and track LPG orders and deliveries.
• Match customers with nearby stations and available riders.
• Process payments and payouts through our payment partners.
• Send transactional messages (OTP, order updates, welcome messages) by SMS and email.
• Prevent fraud, abuse, and account misuse.
• Improve our apps, websites, and customer support.
• Comply with applicable law and respond to lawful requests.

4. Legal bases

We process personal data where it is necessary to perform our contract with you (providing delivery and partner services), where we have a legitimate interest in operating and securing the marketplace, where you have given consent (for example optional analytics or marketing, when offered), or where required by law.

5. How we share information

We may share information with:

• Stations and riders involved in your order (e.g. delivery address, contact phone, order details) so they can fulfil delivery.
• Service providers such as hosting, SMS (e.g. Arkesel), email delivery, cloud image storage, payment processors, push notification, and analytics providers who process data on our instructions.
• Authorities when required by law or to protect rights, safety, and security.

We do not sell your personal information.

6. International transfers

Some providers may process data outside Ghana. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place.

7. Retention

We keep account and order records for as long as your account is active and as needed for operations, dispute resolution, tax, and legal obligations. You may request deletion of your account; some records may be retained where the law requires.

8. Security

We use industry-standard measures such as encrypted transport (HTTPS), hashed passwords, access controls, and limited staff access. No method of transmission or storage is 100% secure; please keep your device and credentials safe.

9. Your choices and rights

• Update your profile details in the app.
• Request access to, correction of, or deletion of your personal data.
• Opt out of non-essential marketing messages when offered.
• For Google or Apple sign-in, manage permissions in your Google or Apple account settings.

To delete your account and associated personal data, use our account deletion page at any time, or email privacy@iskargas.com.

10. Children

Iskar Gas is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will take appropriate steps.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the services after an update means you accept the revised policy.

12. Contact

Iskar Gas
Accra, Ghana
Email: privacy@iskargas.com